F.A.Q
What shipping methods do you use?
We ship through USPS & UPS. Our delivery times usually are between 3-5 days depending on how far away from Florida you are. All of our candles are made, packaged, and shipped from Tampa, Florida.
Free Standard 3 – 7 days – Shipping Threshold $79+: FREE
Standard Shipping – Lower 48: $5.95
USPS Priority Mail 2-3 Day Shipping: $7.95
USPS Priority Mail 2-3 Day Shipping Upgrade – Florida Only: $2.95
USPS Priority Mail 2-3 Day Shipping Upgrade – Lower 48: $4.95
Standard Shipping – AK & HI: $14.95, OVER $50: $19.95
Tampa Local Pickup (M-Thurs 9 am-4 pm): FREE
How do I return a Product?
If your product is defective please fill out a Customer Support Request and we will find a solution as fast as we can.
Who should I contact if I have any questions?
The best way to contact us is our Customer Support Request. You may also contact us by phone at 813-247-3814 or email us at online@seventhavenuecandles.com
What payment methods do you accept?
We currently accept all major credit card providers and Amazon Pay.
How To Redeem Rewards?
How to Redeem a Reward:
- Login or Sign up for Rewards: www.seventhavenuecandles.com/my-account/
- Click the Rewards button on the bottom right corner of your screen
- Click the Redeem Points button
- Click Redeem next to the reward you would like to redeem.
- You will see a code for your Reward. Click copy code. You will use this coupon code at checkout. Shop Now!
- Navigate back to the Rewards button on the bottom right of the page and scroll down to the button to view your coupon code at a later time.
