F.A.Q

What shipping methods do you use?

We ship through USPS & UPS. Our delivery times usually are between 3-5 days depending on how far away from Florida you are. All of our candles are made, packaged, and shipped from Tampa, Florida.

Free Standard 3 – 7 days – Shipping Threshold $79+: FREE

Standard Shipping – Lower 48: $5.95 

USPS Priority Mail 2-3 Day Shipping: $7.95

USPS Priority Mail 2-3 Day Shipping Upgrade – Florida Only: $2.95

USPS Priority Mail 2-3 Day Shipping Upgrade – Lower 48: $4.95

Standard Shipping – AK & HI: $14.95, OVER $50:  $19.95

Tampa Local Pickup (M-Thurs 9 am-4 pm): FREE

How do I return a Product?

If your product is defective please fill out a Customer Support Request and we will find a solution as fast as we can.

Who should I contact if I have any questions?

The best way to contact us is our Customer Support Request. You may also contact us by phone at 813-247-3814 or email us at online@seventhavenuecandles.com

What payment methods do you accept?

We currently accept all major credit card providers and Amazon Pay.

How To Redeem Rewards?

How to Redeem a Reward: 

  1. Login or Sign up for Rewards:  www.seventhavenuecandles.com/my-account/
  2. Click the Rewards button on the bottom right corner of your screen
  3. Click the Redeem Points button 
  4. Click Redeem next to the reward you would like to redeem.
  5. You will see a code for your Reward.  Click copy code. You will use this coupon code at checkout. Shop Now! 
  6. Navigate back to the Rewards button on the bottom right of the page and scroll down to the button to view your coupon code at a later time.